Terms of service

TERMS OF SERVICE

Effective Date: November 9, 2026

Article 1 (Applicability)

  1. These Terms of Service (the "Terms") set forth the conditions for using the online shop "LONGBRANCH" (the "Service") operated by Long Branch (Operational Manager: Yoji Morita; hereinafter referred to as "we," "us," or "our").

  2. Customers using the Service (hereinafter referred to as "Customer" or "you") shall use the Service upon agreeing to these Terms.

  3. Specific terms posted on the Service, including the Specified Commercial Transactions Act notice, Shipping Policy, Refund Policy, and Privacy Policy, constitute an integral part of these Terms. In the event of any conflict between these Terms and such specific terms, the specific terms shall prevail.

Article 2 (Account)

  1. You may use an account by verifying your email address to check your order history and access other features. Creating an account is not required to purchase products.

  2. You shall maintain accurate and up-to-date account information.

  3. You are responsible for managing your email address, verification codes, and authentication credentials, and shall not allow any third party to use them. We assume no liability for any damages resulting from inadequate management of credentials or third-party use, except in cases of intentional misconduct or gross negligence by us.

  4. If you are a minor, please obtain the consent of a parent or legal guardian before using the Service.

Article 3 (Sales Contract)

  1. A sales contract is formed when you place an order according to our designated procedures and we notify you that the order has been accepted.

  2. We may be unable to accept an order due to out-of-stock items or other circumstances. In such cases, we will notify you by email and promptly refund any payments already made.

  3. Product prices are displayed on each product page as total prices, including Japanese consumption tax.

  4. Payment methods, payment timing, delivery schedules, shipping, and shipping fees are governed by the Specified Commercial Transactions Act notice and the Shipping Policy.

  5. Returns, exchanges, refunds, and order cancellations are governed by the Refund Policy.

  6. Ownership of products transfers to you when you receive the product and full payment has been completed.

  7. While we strive to present product images as accurately as possible, colors may appear differently depending on your monitor or viewing environment.

Article 4 (Intellectual Property Rights)

  1. Copyrights and other intellectual property rights in the text, photographs, images, logos, designs, and other content published on the Service belong to us or the respective rightful owners.

  2. You may not reproduce, reprint, modify, sell, transmit publicly, or otherwise use these materials without our prior written consent, except for personal use permitted under copyright law.

Article 5 (Prohibited Conduct)

When using the Service, you shall not engage in any of the following acts:

  1. Violating applicable laws, regulations, or public order and morals.

  2. Acts related to criminal activities.

  3. Infringing on the rights, interests, or reputation of us, other customers, or third parties.

  4. Entering false information during order placement or impersonating others.

  5. Purchasing products for resale or commercial purposes without our prior authorization.

  6. Interfering with or illegally accessing the server or network functions of the Service.

  7. Interfering with our business operations.

  8. Providing benefits directly or indirectly to anti-social forces.

  9. Any other acts deemed inappropriate by us.

Article 6 (Restriction of Use & Order Refusal)

  1. If you violate these Terms or engage in conduct described in Article 5, we may, without prior notice, refuse orders, cancel orders, suspend account access, or take other necessary measures.

  2. We assume no liability for any damages incurred by you as a result of measures taken under the preceding paragraph, except in cases of intentional misconduct or gross negligence by us.

Article 7 (Suspension of the Service)

  1. We may suspend or interrupt all or part of the Service without prior notice if:

    • System maintenance, inspection, or updating is required.

    • Service provision becomes difficult due to force majeure, including earthquakes, lightning, fire, power outages, or natural disasters.

    • Computer or communication line failures occur.

    • We otherwise determine that providing the Service is difficult.

  2. We assume no liability for any damages arising from the suspension or interruption of the Service, except in cases of intentional misconduct or gross negligence by us.

Article 8 (Disclaimer & Limitation of Liability)

  1. We do not warrant that the Service is free from legal or factual defects (including flaws related to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security errors, bugs, or infringement of rights).

  2. We assume no liability for damages incurred by you through the Service, except in cases of intentional misconduct or gross negligence by us. However, if the contract between us and you constitutes a Consumer Contract under the Consumer Contract Act of Japan, this disclaimer shall not apply to the extent required by law.

  3. Even in cases under the proviso of the preceding paragraph, we shall not be liable for special or consequential damages arising from our negligence (excluding gross negligence), regardless of whether such damages were foreseeable.

  4. If a dispute arises between you and a third party regarding the Service, you shall resolve it at your own responsibility and expense.

Article 9 (Changes to the Service)

We may modify the content of or discontinue the Service without prior notice. We assume no liability for any damages resulting from such changes, except in cases of intentional misconduct or gross negligence by us.

Article 10 (Handling of Personal Information)

We handle personal information acquired through your use of the Service appropriately in accordance with our Privacy Policy.

Article 11 (Notices & Communications)

  1. Communications or notices between you and us shall be conducted using methods designated by us. Notices sent to your registered contact information (email address, phone number, or physical address) shall be deemed delivered at the time they would normally arrive.

  2. For inquiries, please contact us via the email address or phone number listed in our Specified Commercial Transactions Act notice.

Article 12 (Prohibition of Assignment)

You may not assign or pledge to a third party your rights or obligations under these Terms without our prior written consent.

Article 13 (Amendments to the Terms)

  1. We may amend these Terms in accordance with Article 548-4 of the Civil Code of Japan.

  2. When amending these Terms, we will post the updated content and effective date on the Service or notify customers through appropriate means. The amended Terms shall apply from the effective date.

Article 14 (Governing Law & Jurisdiction)

  1. These Terms shall be governed by and construed in accordance with the laws of Japan.

  2. In the event of any dispute arising out of or in connection with the Service, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.