Legal notice
Merchant Information (Specified Commercial Transactions Act)
Business Name: Long Branch Web Store
Operational Manager: Yoji Morita
Address: 1F, 5-19-12 Hiroo, Shibuya-ku, Tokyo 150-0012, Japan
Phone & Fax: +81-3-5449-9522
Email: information@longbranch-co.jp
Website: https://shop.longbranch-co.jp
Hours: 12:00 pm – 7:00 pm
Closed: Sundays, National Holidays, 2nd & 4th Thursdays, and other days specified by the store.
Selling Price: Displayed on each product page (Includes Japanese consumption tax).
Additional Fees: Shipping Costs (See [Shipping Policy]) / Cash on Delivery (COD) Fee (Japan only).
Payment Methods: Credit Cards (Shopify Payments), Bank Transfer, Cash on Delivery (COD / Japan only).
Payment Terms & Expiration: Credit Card: Charged upon order. / Bank Transfer: Payment required within 5 days (Unpaid orders cancelled after 5 days). / COD: Paid upon delivery.
Delivery Schedule: Credit Card & COD: Shipped within 3 business days of order. / Bank Transfer: Shipped within 3 business days after payment verification.
Returns & Cancellations: Returns/exchanges accepted only for defective or incorrect items. Customer-convenience returns/cancellations are not accepted. See [Refund Policy].
Special Orders: Out-of-stock items may be available via artist custom order (lead time required). Contact us via email for custom orders.
Cash on Delivery (COD) Fees (Domestic Japan Only)
| Order Amount (incl. tax) | COD Fee (incl. tax) |
| Under ¥10,000 | ¥330 |
| ¥10,000 – ¥29,999 | ¥440 |
| ¥30,000 – ¥99,999 | ¥660 |
| ¥100,000 – ¥300,000 | ¥1,100 |
*COD via Yamato Transport only. Max amount: ¥300,000.