Refund policy

Please check your items as soon as possible after delivery.

Defective or Incorrect Items

If you receive a defective or incorrect item due to an oversight in our inspection or a shipping error, we will accept a return or provide a replacement at no cost to you, including shipping and related fees. Please contact us by phone or email (information@longbranch-co.jp) within 7 days of delivery. If a replacement is out of stock, we will issue a refund.

Returns and Exchanges for Personal Reasons

We do not accept returns or exchanges for personal reasons, including size or fit issues, or items differing from your expectations. Due to the nature of our products, please acknowledge and accept this policy before placing your order.

Refunds

Within 3 business days of receiving and inspecting the returned item, we will process your refund by bank transfer to your designated account or by reversing the charge to the credit card used for payment.